Shipping policy
Clayton Toys
Effective Date: 04/01/2026
This shipping policy applies to all orders placed through the website https://claytontoys.com/
Clayton Toys (“we”) operates as a licensed U.S. company and is compliant with applicable U.S. laws and consumer protection regulations.
1. Company Information
Clayton Toys
5225 Main Street
Williamsville, NY 14221
USA
📧 support@claytonstoys.com
📞 +1 (716) 633-1966
2. Free Shipping (U.S.)
We are pleased to offer:
✅ Free shipping on all orders within the United States.
No additional delivery charges for U.S. customers.
3. Order Processing Time
All orders are processed within:
1-3 business days
Orders are processed Monday through Friday, excluding holidays.
Orders placed after business hours or on weekends will be processed the next business day.
4. Delivery Time
Expected delivery time within the United States:
5-8 business days
These times are estimates only and may vary due to:
Ship carrier delays
Holidays
Accidental weather
Peak demand periods
Circumstances beyond our control.
5. Shipping Companies
We use reliable shipping services depending on the delivery location.
Our primary shipping partner is:
DPD
However, we may use alternative reliable shipping services when necessary to ensure timely delivery.
6. Order Tracking
If available, tracking information will be sent to the email address provided during checkout once your order has shipped.
If you haven't received tracking details, please contact us at support@claytonstoys.com.
7. Shopify Secure Payment
Our website uses secure payment technology powered by:
Shopify
We accept secure payments via:
Debit Card
Credit Card
PayPal
All payments are processed securely through encrypted payment gateways.
8. Incorrect Address
Customers are responsible for ensuring the accuracy of their shipping information at checkout.
We are not responsible for:
Delays caused by incorrect addresses
Parcels delivered to incorrect addresses
If a parcel is returned due to incorrect information, additional delivery charges may apply.
9. Lost, Delayed, or Damaged Parcels
If your order is:
Significantly delayed
Lost
Delivered damaged
Please contact us within 48 hours of receipt.
We will investigate the shipping company and resolve the issue in accordance with the Consumer Rights Act 2015.
10. Risks and Ownership
The risk of loss passes to the customer once the goods are delivered to the specified address.
Ownership of the goods remains with us until full payment is received.
11. Legal Compliance
We operate in accordance with:
Consumer Rights Act 2015
Consumer Contracts Regulations 2013
Electronic Commerce Regulations 2002
Your legal rights remain unchanged.
Your legal rights remain in effect.
9 Contact Information
Clayton Toys
5225 Main Street
Williamsville, NY 14221
USA
📧 support@claytonstoys.com
📞 +1 (716) 633-1966
🌐 https://claytontoys.com
Business Hours:
Sunday: 11 AM - 4 PM
Monday: 10 AM - 6 PM
Tuesday: 10 AM - 6 PM
Wednesday: 10 AM - 8 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 8 PM
Saturday: 10 AM - 5 PM