Refund policy

At Clayton's Toys, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return under the terms below.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

In new and unused condition
In its original condition and packaging, where applicable
Free from damage, stains, or signs of use

We currently do not offer exchanges. If you need a different item, you may return the original item for a refund and place a new order.

Return Process

To start a return, please contact us within the 30-day return period.

Please provide:

Your order number
Your name
The reason for the return
Any relevant photos or information, if requested

Once your return is approved, we will provide you with return instructions. Eligible returns should be sent to:

Clayton's Toys
5225 Main St, Williamsville, NY 14221
United States

Return Fees

Return fee: $0
Restocking fee: None

We do not charge a restocking fee for eligible returns.

Refunds

Once we receive and inspect your returned item, we will process your refund.

Refunds are issued to your original payment method.

Please allow up to 5 business days for your refund to be processed after we receive your returned item. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.