Refund policy
Clayton's Toys
Effective Date: 04/01/2026
This refund and return policy applies to all purchases made through the website https://claytontoys.com/
Clayton Toys (“we”) operates as a licensed U.S. company and partners with:
The Consumer Rights Act of 2015
The Consumer Contracts (Information, Cancellation, and Additional Fees) Regulations of 2013
Your statutory rights are not affected by this policy.
1. 14-Day Cancellation Right (U.S. Law)
Under the Consumer Protection Act of 2013, you have the legal right to cancel your order within 14 days of receiving the goods, without giving any reason.
To exercise this right, you must notify us within 14 days of delivery by contacting us at:
📧 support@claytonstoys.com
📞 +1 (716) 633-1966
After notifying us, you have an additional 14 days to return the goods.
Products must be unused and in their original condition.
2. 15-Day Return Policy
In addition to your legal rights, we offer a 15-day return period from the date of receipt.
To ensure your return is eligible:
The product must be unused.
The product must be in its original packaging.
The product must be in a resalable condition.
Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
3.Return Process
To initiate a return:
Email us at support@claytonstoys.com
Include your order number
Specify the reason for the return
Await return approval instructions
Returns should be sent to:
Clayton Toys
5225 Main Street, Williamsville, NY 14221
USA
The customer may be responsible for return shipping costs unless the product is defective.
4. Refund Processing Time
After receiving and inspecting the returned product:
Refunds are processed within 1-3 business days.
Refunds will be sent to your original payment method.
We accept and refund payments made via:
Debit Card
Credit Card
PayPal
It may take additional time for funds to appear in your account, depending on your bank or payment provider.
5. Faulty or damaged items
Under the Consumer Rights Act 2015, goods must be:
As described
Of satisfactory quality
Fit for purpose
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide photos if possible
We may offer:
Replacement
Repair
Full refund
If the item is confirmed faulty, we will cover reasonable return shipping costs.
6. Free Shipping & Returns
We offer free shipping within the United States.
Return shipping costs are the customer’s responsibility unless:
The item is faulty
The wrong item was sent
7. Non-Returnable Situations
We may refuse refunds for:
Used items
Items damaged due to misuse
Returns requested outside the return window
This does not affect your legal rights.
8. Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your card provider
Contact PayPal if applicable
Contact your bank
If the issue persists, email us at support@claytonstoys.com
9. Contact Information
Clayton Toys
5225 Main Street
Williamsville, NY 14221
USA
📧 support@claytonstoys.com
📞 +1 (716) 633-1966
🌐 https://claytontoys.com
Business Hours:
Sunday: 11 AM - 4 PM
Monday: 10 AM - 6 PM
Tuesday: 10 AM - 6 PM
Wednesday: 10 AM - 8 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 8 PM
Saturday: 10 AM - 5 PM